SHIPPING & RETURNS

🎨 Processing Time

Every Jewel Arts piece is handcrafted to order — we don't use mass production. Here's what to expect:

• 3D Printed Items: 3–7 business days (multi-day prints + hand-finishing, sanding, and quality check)
• Painted Items (shoes, canvas): 5–10 business days (Julie hand-paints each piece — no prints or decals!)
• Metal Art: 7–14 business days (welding, rock-filling, sealing, and polishing)
• Custom Commissions: Timeline provided at consultation (typically 2–4 weeks)

🚚 Shipping Options & Costs

Domestic (USA):

• Standard (USPS Ground): $8–15 · 3–7 business days
• Expedited (USPS Priority): $15–25 · 1–3 business days
• Express (UPS/FedEx): Calculated at checkout · 1–2 business days

International:

• Available to select countries · Calculated at checkout based on weight/dimensions
• Customs fees, duties, and taxes are the recipient's responsibility
• Transit times vary by destination (typically 7–21 business days)
• Tracking included on all international orders

📦 All orders include tracking. You'll receive a shipping confirmation email with your tracking number as soon as your package leaves our studio.

🔄 Returns & Exchanges

Because our items are handmade and often customized, we keep our policy simple and fair:

• 14-day return window from delivery date for standard items
• Items must be unused, in original packaging, with all tags attached
• Return shipping costs are the customer's responsibility (we recommend tracking)
• Refunds issued to original payment method within 5 business days of receiving the return

Exchanges: We happily exchange for size/color/style if inventory allows. Contact us within 7 days of delivery to check availability.

🔧 Damaged or Defective Items

We inspect every piece before it ships, but if something goes wrong:

1. Take clear photos of the damage and packaging within 48 hours of delivery
2. Email us at contact@jewelartsslc.com with photos and your order number
3. We'll arrange a replacement or full refund — no return shipping needed for defective items

We stand by our craft. If it's not perfect, we'll make it right — no questions asked.

🌍 Local Pickup (Salt Lake City)

Live in the SLC area? Save on shipping and meet us in person!

• Pickup location: Central SLC (exact address provided after order confirmation)
• Available: Tuesday–Saturday, 12–5 PM MT (by appointment)
• Bring your ID and order confirmation (digital is fine)
• We'll email you when your order is ready for pickup

🤝 No shipping fees — support local! Plus you get to see the pieces in person before taking them home.